Chatbots for Business
Our chatbots can imitate human speech, maintain a conversation with people and act as an interactive interface with their informational systems delivered through text or voice channels. Years of chatbots performance have proven their efficiency in the following:
- Cost minimization
- Decreasing contact center workload
- Increasing sales
- Customer loyalty improvement
Simple chatbot integration with any website, app, in-house service, popular social networks and messengers.
What are the benefits of using a chatbot?
A chatbot can segment the incoming inquiries and use a specialized knowledge database to respond to single-type repeating questions. It can help the user get access to the required information instantaneously thus avoiding the necessity for a full-cycle phone call to the contact center.
A chatbot can automate client support and the user only has to engage a human consultant when the chatbot is unable to handle an inquiry by itself. Feel free to compare the cost of a chatbot inquiry processing to that of a company expert’s and you will be pleasantly surprised! Employing a chatbot will significantly decrease the cost of client support.
A chatbot has the potential of becoming essential to online stores. It is capable of picking out items in a dialog mode, sharing the information on specific selling points and prompting the client to the shopping cart or connect them to an operator. A trained chatbot encourages the clients to making informed decisions, follows them to the necessary webpages and shares special offers and important news.
A chatbot can effectively use collected data from the user’s profile and the contact history during its interactions. Such personalized communication increases the interaction’s efficiency and strengthens emotional loyalty. Add the 24/7 availability, intelligent and polite speaking manner, representing the corporate values, and there you have a perfect employee!
Personal User Account
Customizable metrics dashboard
Detailed reports on dialogs, users and additional options
Tools for the management of notifications and announcements
Filtering the history of all dialogues
And many other customizable options
Chatbot Development Environment
A comprehensible interface for employees of any profile
Manual design and monitoring of dialogs
Testing chatbots at the stage of development
Premade sets of themes, dictionaries and scripts
Seamless integration with online chats, instant messengers and the company’s systems
Our numbers speak for themselves
Our clients trust us
“Employing Dana chatbot took Beeline in Kazakhstan to a whole new level in the innovative technology sphere and in client services.”
“The sole idea of instantaneous access to information with the help of a consulting chatbot is very much aligned with the customary WebMoney’s transaction immediacy.”
“Ford Kuga intelligent all-wheel drive required the matching level of intelligent promotion, and this company’s results speak for themselves!”
Ford Sollers Holding