Our chatbots can imitate human speech, maintain a conversation with people and act as an interactive interface with their informational systems delivered through text or voice channels. Years of chatbots performance have proven their efficiency in the following:
Simple chatbot integration with any website, app, in-house service, popular social networks and messengers.
A chatbot can segment the incoming inquiries and use a specialized knowledge database to respond to single-type repeating questions. It can help the user get access to the required information instantaneously thus avoiding the necessity for a full-cycle phone call to the contact center.
A chatbot can automate client support and the user only has to engage a human consultant when the chatbot is unable to handle an inquiry by itself. Feel free to compare the cost of a chatbot inquiry processing to that of a company expert’s and you will be pleasantly surprised! Employing a chatbot will significantly decrease the cost of client support.
A chatbot has the potential of becoming essential to online stores. It is capable of picking out items in a dialog mode, sharing the information on specific selling points and prompting the client to the shopping cart or connect them to an operator. A trained chatbot encourages the clients to making informed decisions, follows them to the necessary webpages and shares special offers and important news.
A chatbot can effectively use collected data from the user’s profile and the contact history during its interactions. Such personalized communication increases the interaction’s efficiency and strengthens emotional loyalty. Add the 24/7 availability, intelligent and polite speaking manner, representing the corporate values, and there you have a perfect employee!
Customizable metrics dashboard
Detailed reports on dialogs, users and additional options
Tools for the management of notifications and announcements
Filtering the history of all dialogues
And many other customizable options
A comprehensible interface for employees of any profile
Manual design and monitoring of dialogs
Testing chatbots at the stage of development
Premade sets of themes, dictionaries and scripts
Seamless integration with online chats, instant messengers and the company’s systems
The technology is not relying on a certain language thus creating a possibility to create a chatbot virtually in any language
We offer ready-made solutions for user personal data protection
Available cloud storing right in the ‘Nanosemantics’ and on the customer’s servers (SaaS or On-premises)
Simple chatbot integration into popular messengers, social networks, and online chats, Facebook, Telegram, Viber, Skype, Skype for business, Kick, etc.
Our solution supports ASR/TTS technologies by Yandex, Speech Technology Center, Google
Our chatbox are easy to integrate with CRM, ERP, web API, or any customer in-house systems
The system allows to create complex dialog scenarios employing the natural language and not requiring any programming skills
It is possible to include the online chat operator into the dialog while keeping the chat history
Chatbot named Maria provides client support via the bank’s website
Chatbot Mia answers questions about MTS tariffs and special actions on MTS corporate site and in the main messengers (VK, Viber, Telegram, FB)
Chatbot Zlata answers questions about the bank services and products
