Category: Articles

  In spring 2016 Microsoft announced the launch of chatbots on Skype Messenger. At a conference in San Francisco the Company introduced the Skype Bot platform with a ready-made set of tools for creation of automated dialog systems for developers. A Little about Skype Skype is one of the popular Microsoft apps used to exchange messages, make video and voice calls and for other purposes. As of late 2010, the program had 663 mn users. Skype is mainly used for personal ends: the app is installed on a phone or a computer; with Internet access its user can instantly connect…

Today, the KPI is applied to any work unit, and it doesn’t have to be a person. KPI is measured differently in different areas of work: for a freight handler, it’s the number of kilograms of cargo per day, for a salesman, it would be sales per month.

If you are an owner of a small or medium-sized restaurant or a cafe, then you’ve probably thought about using a chatbot to automate the ordering process. We wrote about the ways of chatbot uses in the food industry.

Most often we hear about the use of chatbots for processing calls in contact centers. Less common are examples of the implementation of a bot into internal support systems. As we wrote in our recent article, “chatbots are set to become a significant part of internal communications and take on a majority of routine tasks.” This time we will take a closer look at the use of chatbot technology in tourism; with a chatbot, planning your vacation is easier and much more enjoyable. What Can a Travel Agent Bot Do? 1. Book tickets, hotels and make a travel itinerary Nowadays,…

Building an effective system of internal communications is vital for any company. Corporate magazines and information stands are long in the past, replaced by emailing and intranet portal, as well as a number of other methods. They include corporate apps and social networks but those are often inconvenient and unable to help employees in a timely manner. Why is a virtual assistant the best way to manage internal communications? Convenience Employees can easily miss an important email from the internal communications department as they receive tons of other work-related mail. The company’s own social network and mobile apps offer a…

More and more online entrepreneurs and large business owners are integrating chatbots in their websites and messengers. All the more so because nowadays it does not require hiring programmers. There are plenty of SaaS platforms available that allow for chatbot creation without any programming skills. Statistics show that users are more open to chatbot communication if they understand how it can help them from the get-go. To maximize the benefits of AI to your business, it’s essential to understand the spectrum of possible chatbot features and uses. To make the choice easier, we have written a short review of the most…

When it comes to chatbots for business, many imagine primitive, button-based bots used to order a pizza or to send a sticker. This field, however, is much larger. A chatbot is a dialogue interface that can be integrated into software, websites and even messengers. There is a big amount of misconceptions around chatbots used in call centers, customer service and customer service. Stanislav Ashmanov, Nanosemantics CEO, has addressed the most common ones in his recent speech at Russian Tech Week. This article gives a short summary of his report. Myth 1: The market is not ready Contrary to that opinion,…

Author: Stanislav Ashmanov, CEO of Nanosemantics Lab, Ashmanov Neural Networks, SOVA.AI. Conferences for artificial intelligence, machine learning, and chatbots, have in recent years equated artificial intelligence with machine learning, as well as machine learning with neural networks. The hype surrounding “Machine Learning” in the last few years has persuaded the majority of the IT industry that AI is when we find giant Big Data and feed it to Artificial Intelligence, which then gives its own insights and finds the perfect solutions for different problems. The reason we would like to discuss why AI is not 100% machine learning is because…

For several years, companies have been actively using AI to recruit and hire employees. Virtual assistants simplify the process of assessing potential candidates; chatbots conduct interviews on their own and can schedule a live appointment. The traditional search for employees usually takes several days: some time passes before the HR specialist sees the response, after which they have to call the candidate to ask clarifying questions and schedule an interview. The chatbot does the same job in a matter of minutes. As an example, the virtual recruiter developed for Sberbank (the largest bank in Russia and Eastern Europe) has reduced…

Hype isn’t always good, but it definitely served our chatbots well in 2018. In the last two years, the benefits of chatbots for business, both big and small, have been widely discussed.  Of course, not every business needs a chatbot. We’ve talked about this and other misconceptions several times both on this blog and on stage. It is important for us to promote an accurate understanding of the technology itself and the necessity for its implementation into business processes. Thanks to our major customers, we have expanded our experience in chatbot development, as well as the linguistic bases of our…