Chatbots for business
- Cost minimization
- Decreased contact center workload
- Increase in sales
- Customer loyalty improvement
What are the benefits of using a chatbot?
The chatbot can segment the incoming inquiries and use a specialized knowledge database to respond to single-type repeating questions. It can help the user to get access to the required information instantaneously thus avoiding the necessity to make a full-cycle phone call to the contact center.
The chatbot computerizes client support processes and engages a human consultant only when it cannot handle an inquiry itself. Feel free to compare the cost of a chatbot inquiry processing to that of a company’s expert’s and you will be pleasantly surprised! Employing a chatbot will significantly decrease the client support costs.
The chatbot has a potential of becoming essential to online stores. It is capable of picking out items in a dialog mode, share the information on specific selling points and prompt the client to the shopping cart or connect them to an operator. The trained chatbot encourages the clients to making informed decisions, follows them to the necessary webpages and shares special offers and important news.
The chatbot can effectively use collected data from the user’s profile and the contact history during its interactions. Such personalized communication increases the interaction’s efficiency and strengthens emotional loyalty. Add the round-the-clock availability, intelligent and polite speaking manner, channeling the corporate core values, and there you have a perfect employee!
Our numbers speak for themselves
Our clients trust us
“Employing Dana chatbot took Beeline in Kazakhstan to a whole new level in the innovative technology sphere and in client services.”
“The sole idea of instantaneous access to information with the help of a consulting chatbot is very much aligned with the customary WebMoney’s transaction immediacy.”
“Ford Kuga intelligent all-wheel drive required the matching level of intelligent promotion, and this company’s results speak for themselves!”
Ford Sollers Holding