Chatbots for business

Our chatbots can imitate human speech, sustain a conversation with people and act as an interactive interface with its informational systems delivered through text or voice channels. The years of chatbots performance have proven their efficiency in resolving the following tasks:
  • Cost minimization
  • Decreased contact center workload
  • Increase in sales
  • Customer loyalty improvement

What are the benefits of using a chatbot?

The chatbot can segment the incoming inquiries and use a specialized knowledge database to respond to single-type repeating questions. It can help the user to get access to the required information instantaneously thus avoiding the necessity to make a full-cycle phone call to the contact center.
The chatbot computerizes client support processes and engages a human consultant only when it cannot handle an inquiry itself. Feel free to compare the cost of a chatbot inquiry processing to that of a company’s expert’s and you will be pleasantly surprised! Employing a chatbot will significantly decrease the client support costs.
The chatbot has a potential of becoming essential to online stores. It is capable of picking out items in a dialog mode, share the information on specific selling points and prompt the client to the shopping cart or connect them to an operator. The trained chatbot encourages the clients to making informed decisions, follows them to the necessary webpages and shares special offers and important news.
The chatbot can effectively use collected data from the user’s profile and the contact history during its interactions. Such personalized communication increases the interaction’s efficiency and strengthens emotional loyalty. Add the round-the-clock availability, intelligent and polite speaking manner, channeling the corporate core values, and there you have a perfect employee!

Product

Our own unique platform with a wide spectrum of functionality:

Multiple languages

The technology is not relying on a certain language thus creating a possibility to create a chatbot virtually in any language

Personal data protection

We offer ready-made solutions for user personal data protection

Solution deployment flexibility

Available cloud storing right in the ‘Nanosemantics’ and on the customer’s servers (SaaS or On-premises)

Multichannel integration

Simple chatbot integration into popular messengers, social networks, and online chats, Facebook, Telegram, Viber, Skype, Skype for business, Kick, etc.

Voice Recognition

Our solution supports ASR/TTS technologies by Yandex, Speech Technology Center, Google

Simplicity of integration

Our chatbox are easy to integrate with CRM, ERP, web API, or any customer in-house systems

Dialog editor

The system allows to create complex dialog scenarios employing the natural language and not requiring any programming skills

Connecting to the operator

It is possible to include the online chat operator into the dialog while keeping the chat history

Available integrations

Highlight projects

Commercial bank
‘Loko-Bank’

Chatbot named Maria provides client support via the bank’s website

Beeline Kazakhstan

Chatbot named Dana is available on the website, on Facebook, Telegram, Skype, and in the mobile app

Kievstar

Chatbot named Zoryana offers her expertise in both Russian and Ukrainian and she is available on the website, on Facebook messenger and on Telegram and Viber

Our numbers speak for themselves

years at the market
+
projects successfully implemented
languages
%
workload decrease
X
visit depth
X
quick find

Our clients trust us

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