We at Nanosemantics value progress and strive to improve our products every single day. But before we talk about our updates, here’s a brief explanation of what exactly we’ll be talking about.
A Bit of History
Back in 2007, we developed the very first version of a personal user account for the inf.ai project. This account is a convenient interface for monitoring, managing and analyzing chatbots via a browser. We expanded its capabilities every year, adding new tools for users to analyze dialogs and evaluate the work of their chatbots.
A screenshot of the personal user account of one of Nanosemantics’ clients in 2017 (Russian version)
Chatbot development is a never-ending process. We can always make a project better, easier and more accessible. Or, alternatively, we can delve into details and add more complex features. Over the years, we have accumulated a large backlog of ideas for improving the personal user account, and in 2018, we finally started implementing them.
We removed everything which, from experience, proved to be unnecessary. We made reports in the account more detailed and simplified the statistics presented to the user. In addition, users can now search through dialogs, use the new features which have expanded the marketing capabilities of chatbots, etc. And, of course, we’ve completely changed the account interface. Here is the new look:
The updated personal user account interface (Russian version)
As you can see, the interface consists of various differently sized widgets adapted for different metrics. On the left is a menu which the user can browse to get a detailed report for each statistic.
Any report can be sorted by time period or chatbot implementation channels (website, messenger, social networks). The client can also manually manage the main page of their account, add and remove widgets or change their location.
All dialogs can be filtered by time, the type of feedback (if there is any), the presence of indecent expressions or unrecognized queries in the interactions. The last filter requires special attention: with its help, the client can identify gaps in the knowledge base of a chatbot and provide the missing information to the chatbot. Consequently, the number of unrecognized queries will be reduced, which means that the bot will be able to answer the majority of the questions adequately.
All metrics in our personal user account provide useful data which helps measure the KPI of the chatbot – the most important indicator of its efficiency.
We would like to make a habit of regularly sharing all the innovations and updates we implement in our personal user account and our products in general. Here are our latest updates for the user account (version 1.6):
Search by precise words and phrases in dialogs has been added, and we already have plans to refine the feature. In future updates, we plan to include a search by approximate phrases, an option to quickly sift the results, as well as the ability to find interations by dialogue ID, message date and time.
We’ve added the ability to sort the dialogs by the date of the latest message.
Bugs which hindered dialog export have been fixed. In the next update, we will include an option which will allow clients to view the order and the status of dialog requests, as well as a list of recent requests. It will also let clients cancel requests if needed.
The bug causing the dialog export window to freeze has been fixed.
We’ve also fixed a bug in the dialog filter by the “No rating” and “Recognized queries only” parameters. Now all the dialogs are presented correctly.
The current personal user account is a beta version; we are still processing the back-end of the product and updating all our services. In this regard, some errors may occur, but we will do our best to fix them promptly. We thank everyone who sends us the errors they’ve encountered and shares their ideas for improvement. With your help, we make our product better and much more convenient.
We remind you that you can direct all error reports, ideas and suggestions for improvement to firstname.lastname@example.org or inform your account manager if you are one of our clients.
If you aren’t Nanosemantics Lab’s client yet but are interested in acquiring a chatbot, we suggest you get professional assessment and a consultation from our specialist, who will help you understand how our technologies work and determine the best way to use our products to boost your business.
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